Service engineers delivered much-needed training direct to Leicester Royal Infirmary staff after a number of failures of new installations.
Kyle Davies, our specification manager for the Midlands, offered Regional Estates Manager Andy Martin some in-depth training after they had experienced the issues on site.
Technical Support Representative Patrick McDermott (pictured above, right) led four training sessions over two days due to the shift patterns and availability of the attendees.
The training was well received by all in attendance and proved yet again the importance of being in front of the client.
How to carry out HTM04-01 in service testing, which covers safer water in healthcare premises, was covered in detail and proved valuable to the infirmary’s engineers.
Patrick said: “I was pleased we were able to help the engineers develop their knowledge of this kind of testing.
“Given just how important safe hot water delivery is in certain areas of the hospital, I feel this type of training is extremely worthwhile.”
The sessions were rolled out to the internal estates teams and two external partners contracted to fit and commission the taps.
Each of the four sessions was well received with everyone getting involved and encouraging each other at the hands-on stage.
The training also doubled up as an ideal opportunity for Richard Sawyers, the newest member of our service engineers.
He said: “Prior to these training sessions, I had limited knowledge of the Markwik 21 and 21+ taps.
“However, this was a fantastic opportunity for me to not only learn just about everything there is to know about these taps and the required regulations, but I’m also now at the stage where I can confidently visit sites myself and carry out the necessary actions to ensure these taps are safe to use.”
Kyle said the training was an excellent way of maintaining the relationship with Leicester Royal Infirmary and giving added value to an important customer.
He added: “We know the Markwik taps are well designed and manufactured so when I was told of several failures of new installations, I was sure it was down to a training need.
“The engineers who received the training really appreciated the expertise we were sharing with them and it was also a great opportunity to give something back to a valued customer.”