Name: Kerry Caulfield
Job title: Customer service advisor
Tell us a bit about yourself
I have two dogs, Prince William and Beethoven Junior. William is nine and Junior has just turned 16 on Valentine’s Day. I have a fantastic partner, Nige, who deserves much more than a medal for putting up with me.
I have a 30 year old son Jack. Jack and his girlfriend made me a grandma back in October, so I now have a perfect grandson named Logan James, “the next F1 world champion”. I enjoy family time on a Sunday watching F1. Every member of the family supports a different team. This makes for a very competitive end to the weekend.
I love to travel and try to travel as much as possible. Favourite place in the world or “the little bit I have travelled” is Corfu in Greece. I also love bingo, music and shopping.
Describe your job to a five-year-old
I help people to fix things.
What do you like most about your job?
The amazing team I work with. Everyone helps and supports each other.
How did you get here?
I have been in customer services for over 20 years. I started in the caravan industry. When Covid hit I decided it was time to make a change and this is how I became an Ideal standard employee.
What motivates you?
Helping people.
If you could swap jobs with anyone, who would it be?
Probably Pink!
Your favourite song lyric or line from a film
The Lost Boys, Death by stereo.
Your favourite app?
Mecca Bingo
Biggest facepalm moment at work?
Probably turning up to work on a bank holiday!